Returns & Exchanges
At ESK, we want you to be completely satisfied with your skincare journey, which is why we offer a 30-day return policy for products that do not meet your expectations. Simply ensure the items are in their original packaging to qualify for a full refund or store credit.
Initiate Your Request
Log into your ESK account and visit the 'Order History' section to select the items you wish to return and receive a Return Authorization number.
Pack Your Items
Securely place the skincare products in their original boxes and include a copy of your packing slip to ensure faster processing at our warehouse.
Ship It Back
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing